August 26, 2014

One of the first interesting cases I worked in the Contact Center Express TAC was related to silent monitoring and recording. Coming fresh from RTP (Research Triangle Park), I had taken numerous cases where switching or switch based features were of concern and was familiar with troubleshooting that. However with every Cisco VOS platform there is also the challenge of configuring the virtual network appropriately in VMware. If there is a misconfiguration sometimes it can be time consuming to figure out where and what the actual problem is.

Over the course of this issue I kept documenting our troubleshooting and thought it would be helpful to have an example configuration for our customers. With the help of some colleagues and many months of waiting I am proud to finally share this article.

UCCX SPAN-Based Silent Monitoring Configuration Example