June 26, 2014

At work I do a lot of troubleshooting of Cisco Contact Center Express, MediaSense and SocialMiner. In doing so, I noticed that many of the issues that I was seeing with MediaSense were due to network infrastructure limitations (ACLs) as opposed to actual configuration problems.

After reaching out to one of my colleagues on the CUCM team, I wrote a document to help customers, partners and other engineers more quickly troubleshoot basic MediaSense problems. After writing and making some changes, I got an email this morning that it finally got published.

CUCM MediaSense Call Recording Error Troubleshooting